FAQ


What is Reason to Rent?

Reason to Rent is a clothing rental subscription service. We are a sustainable and affordable way to shop (hooray!) ♻️

 

How does it work?

1. Sign up to a plan

2. Choose rentals

3. Recieve and enjoy rentals for 28 days (or longer if you want!)

4. Return and rent again 🔁


How do I sign up?

1. Purchase a plan

2. Activate your account by clicking the link in the email we send. 

 

How do I return rentals?

Put your rentals in the box, seal box securely 📦 Remove any old labels from the box. You will be emailed a QR code, which you'll need to take along with your box to your nearest DPD store. The store will scan the barcode, print the label and return your rentals to us. 

 

How much does it cost?

 Our UPDATE plan is £59 per month and includes free deliver and returns, cleaning and rental insurance. You can rent 3 items and keep for 28 days.


Can I pause or cancel?

Yes, you can pause or cancel any time. We ask for 28 days notice, just send us an email to hello@reasontorent.com

 

Do I need to be based in the UK?

Yes, we are currently offering our service to customers based in; UK mainland, Northern Ireland, the Isle of Wight, and Scottish Islands.

 

What if I don't like an item or it doesn't fit?

If an item doesn’t fit please send us an email to hello@reasontorent.com within 48 hours of receiving the item. Unfortunately after 48 hours we cannot accept returns.

 

What if I damage an item?

Don’t worry😅. Our plans include rental insurance which covers minor mishaps. 

 

Can I buy an item if I love it?

If you fall in love with an item and would like to buy it, let us know and we let you know the price. Also we have occasional sales when you can get some awesome pre-loved pieces at great prices. This will be advertised in advance on our website and via our social media channels.

 

How do you work with brands?

We work closely with our partner brands, buy wholesale and offer unrivalled marketing and useful insights. If you represent a brand or would like to see a certain brand in our collection, let us know hello@reasontorent.com

 

How do I contact you?

The easiest way to contact us is via email hello@reasontorent.com, or you can get in touch with us via social media @reasontorent 👋