CUSTOMER RENTAL AGREEMENT


These terms and conditions (the "Agreement") are a legal agreement between you ("You" or "Your") and Reason To Rent LTD., with offices at 11 Harbord Road, Oxford, OX2 8LH ("Reason To Rent," "we," "us," or "our"), establishing terms and conditions under which You will submit information to, and rent dresses and accessories (each a "Product" and collectively, "Products") and receive related services ("Services") from, Reason To Rent via our website at www.renttherunway.com (the "Website").

BEFORE YOU CLICK ON THE "I ACCEPT" BUTTON AS A FIRST TIME USER OR CLICK ON THE “SUBMIT ORDER” BUTTON AS A RETURNING USER, CAREFULLY READ THE TERMS AND CONDITIONS OF THIS AGREEMENT. THE TERMS AND CONDITIONS OF THIS AGREEMENT MAY HAVE CHANGED SINCE YOU LAST USED THESE SERVICES. BY CLICKING ON THE "I ACCEPT" BUTTON AS A FIRST TIME USER OR BY SUBMITTING AN ORDER FOR PRODUCTS AS A RETURNING USER, YOU ARE AGREEING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT INCLUDING THE WEBSITE TERMS AND CONDITIONS OF USE AVAILABLE AT Terms & Conditions AND THE PRIVACY POLICY AVAILABLE AT Privacy. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT,  DO NOT SUBMIT YOUR PRODUCT ORDER AND YOU WILL NOT BE PERMITTED TO RENT OR, IF APPLICABLE, LATER PURCHASE THE PRODUCTS. WE RESERVE THE RIGHT TO CHANGE THE TERMS OF THIS AGREEMENT IN THE FUTURE AND ANY CHANGES WILL APPLY TO THE RENTAL OR PURCHASE OF ANY PRODUCTS AFTER THE DATE OF SUCH CHANGE. THIS AGREEMENT APPLIES EVERY TIME YOU SUBMIT AN ORDER OR OTHERWISE USE OUR SERVICES.

 

1. General; Rental Not Purchase; Adult Agreement Required.

 

This Agreement contains all the terms and conditions governing Your rental of Products from Reason To Rent via the Website from time to time. You agree that Your use of our Website and the Services, other than rental orders as set forth in this Agreement, is subject in all respects to our Website Terms and Conditions of Use available at Terms & Conditions and our Privacy Policy at Privacy, as such terms may change from time to time. No other terms or conditions (preprinted or otherwise) shall have any force or effect. You agree and acknowledge that You are renting the Products and that ownership of the Products remains with Reason To Rent at all times. Our Products may be rented for use by individuals under 18 years of age, but we rent only to adults, who may rent the Products with a payment card or other approved payment method. By clicking the “I Accept” button, You represent that you are 18 years or older and that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting the Products as described herein.

Children under the age of 13 may not use the Website and parents or legal guardians may not agree to the Website Terms and Conditions on their behalf. Children under 18 years of age but at least 13 years of age, may use the Website under the supervision of parents or legal guardians who agree to be bound by the Website Terms and Conditions of Use on their behalf. If You are a parent or legal guardian agreeing to the terms and conditions of this Agreement (including the Website Terms and Conditions and Privacy Policy) for the benefit of a child between the ages of 13 and 18, You are fully responsible for his or her use of the Website and the Services, and the rental of any Products, including all legal liability he or she may incur. We currently and generally limit the number of Products that can be rented by You and our other customers to four (4) at any time. If you purchase a subscription pass, you will be limited to a maximum of four Products in your possession at any given time.

2. Rental Fees; Payment Card Authorizations; Cancellations.

 

The rental fee ("Rental Fee") for the Products will be the rental fee, insurance charges and delivery charges listed on the Website in connection with Your rental of the Products. Upon Your order for a Product, You hereby authorize us to charge Your payment card for the Rental Fee. We will charge Your payment card the amount of the Rental Fee immediately upon Your rental order. A reservation of a Product on our Website is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of Your order of a Product, You hereby authorize Reason To Rent to charge Your payment card for an amount equal to 200% of the entire original retail value of that Product (when new) set forth on the Website, ("Retail Value") plus applicable sales taxes; provided that we will only charge Your payment card for an amount greater than the Rental Fee in the circumstances set forth in Section 4 below. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by You directly or, if paid by Reason To Rent, shall be paid by You to Reason To Rent in connection with Your order for the rental. If purchasing a subscription based program, you authorize us to continue your membership automatically, charged monthly to the payment method provided until you cancel. You can pause or cancel your subscription at any time by emailing hello@reasontorent.com you must give 28 days notice.

3. Our Commitments to You.

 

  1. Delivery to You.We will deliver the Products You ordered, including the specified size, color and design, on or before the date for which You ordered them, except to the extent we informed You in connection with Your order that the specific Product was not guaranteed. Products may appear different in colour and style than the photos displayed on our Website. Our liability to You for failure to do deliver the Product as ordered is limited to the timely delivery of Product as ordered or a refund of the Rental Fee (excluding insurance and delivery charges) as determined by us. See Section 5(b) below.
    1. Return of Unworn Products Due to Size. If Your Product does not fit You, then You may return the Product to us within 24 hours (excluding Sundays and holidays) of the date you received the Product by contacting us via email or phone and returning the Product in conformance with the return procedures in Section 4(b) below (a "Sizing Return"). We will then issue you a credit for the full Rental Fee (less delivery charges) of the Product for a future rental by You of our Products, so long as the Product, in our sole discretion, has not been worn.
  2. Delivery; Clean and Ready to Wear. All deliveries will be delivered through Reason To Rent’s shipping partners, which may change from time to time at the Company's discretion. The shipping method used will be at the discretion of Reason To Rent. The Products will be delivered to you up to 4 days after you ordered. The Products will be professionally cleaned and delivered ready to wear. We clean and inspect each product with the utmost care, but use of the product is at your own risk and Reason To Rent shall not be held liable for any health-related complaints associated with a product rented from our site.
  3. Return Packaging.With delivery of the Product, we will provide You with a box as well as instructions for Your use in returning the Products to Reason To Rent ("Return Packaging"). This is pre-paid and must be dropped off at your local collect+ store.
  4. On our Website, we offer various Services to assist You in selecting a Product. Our Services are provided "AS IS" without guarantee as to results.

4. Your Commitments to Us; Payment of Rental Fee; Fees for Late Returns.

 

  1. Receipt of the Products. Upon delivery, You bear responsibility for the Product(s). You acknowledge that a Secure Shipping Address (defined herein) is highly recommended. A Secure Shipping Address is defined as a location where an individual can physically receive Product(s). In the event that an unsecure shipping address is provided, Reason To Rent does not bear liability for Products left unattended. Furthermore, You acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which Reason To Rent is not to be held liable, but You will be held liable.
  2. Use of the Products. You agree to treat the Products with great care, as if it was borrowed from Your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage of the applicable Product. If You return a Product that is damaged beyond normal wear and tear, then You agree that we shall charge You, and You shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.
  3. Return of the Products; Extensions. You agree to return the Products to Reason To Rent in the Return Packaging on the return date for the Products that is identified in the online 'my order' section of your account.  You may extend Your order for a Product on the Website or by phone to Reason To Rent; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by delivering the Product in the Return Packaging to a UPS store located in the United States by 12 p.m. on or before the date that the Product is due.
  4. If You return the Products late or not at all, a late fee of twenty five pounds (£25.00) will be billed to you for every day that you are late returning the Products, and You agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within twenty (20) days after the return date for the Product, Your late return will be considered a non-return and Reason To Rent will invoice you the maximum late fee set forth above, less any late fees that You have already paid, plus applicable sales tax.
  5. If You lose the Return Packaging, You will be responsible for returning the item at your own expense by the expected return date. You will still be able to use collect+ and we Reason To Rent give you a QR code for the return.
  6. Payment of 200% of Retail Value. We will not charge You for more than an amount equal to 200% of the Retail Value plus the Rental Fee, in the aggregate, for any charges arising under this Section 4, excluding collection costs. If You pay us an amount equal to 200% of the Retail Value under this Section 4 and You still possess the Product, the Product is Yours to keep, though on an "AS IS" basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by You pursuant to this Section 4.
  7. If You do not pay the amounts You owe to us when due, then we will need to institute collection procedures. You agree to pay our costs of collection, including without limitation reasonable attorneys' fees.
  8. We reserve the right to terminate your right to rent Products from us at any time in the event of Your breach of this Agreement or for no reason or any other reason in our discretion.
  9. We will use the preferences and orders You provide on our Website to send You e-mails and other marketing materials for other Products. You may opt out of receiving those e-mails by emailing hello@reasontorent.com or following the links provided at the bottom of those e-mails when available.

5. Reason To Rent SUBSCRIPTION.

 

  1. Reason To Rent Subscription service. If You subscribe to our Subscription service (“RTR Pro”), You will be entitled to certain benefits when You rent Products with Reason To Rent. By subscribing to RTR Pro, You accept the following additional terms, conditions, limitations and requirements set forth in this Section 5.
  2. If You subscribe to RTR Pro, Reason To Rent will charge You a subscription fee. The current RTR Pro subscription fee is £59 per month. You hereby authorize Reason To Rent or our third party payment processor to charge your payment card for the applicable RTR Pro subscription fee. RTR Pro subscription fees are non-refundable except as expressly set forth below. Taxes may apply on RTR Pro subscription fees. We reserve the right to pursue any amounts You fail to pay in connection with RTR Pro in accordance with this Agreement.
  3. Non-Assignability. You shall not transfer or assign Your RTR Pro subscription without Reason To Rent’s prior written consent.
  4. Subscription Renewal. UNLESS YOU CANCEL YOUR RTR PRO SUBSCRIPTION, RTR PRO WILL AUTOMATICALLY RENEW. YOU EXPRESSLY AUTHORIZE US TO COLLECT THE APPLICABLE SUBSCRIPTION FEE AND ANY TAXES, USING ANY PAYMENT CARD ON RECORD FOR YOU. IF YOU WISH TO CANCEL OR DO NOT WANT TO RENEW RTR PRO, YOU MUST CANCEL THIRTY (30) DAYS BEFORE THE ANNUAL RENEWAL DATE. If You cancel RTR Pro at any other time during the subscription period, cancellation will be effective at the end of the current annual subscription period. This means Your RTR Pro subscription will continue for the remainder of that period and You will not receive a refund. You may cancel RTR Pro or find out more information about your RTR Pro subscription, including Your annual renewal date, by contacting hello@reasontorent.com
  5. We may terminate Your RTR Pro subscription at our discretion. If we do so, we will give You a prorated refund based on the number of full months remaining in Your current annual RTR Pro subscription. However, we will not give any refund for termination related to conduct that, in our discretion, violates any terms set out in this Agreement or any applicable law.
  6. Changes to RTR Pro. Reason To Rent reserves the right to add, remove or modify RTR Pro benefits or the terms and conditions herein, including fees, but we will give You advance notice of these changes by email. YOUR CONTINUED RTR PRO SUBSCRIPTION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR RTR PRO SUBSCRIPTION.

6. Details on Our Commitment to You.

 

  1. Limited Warranty. The limited warranties set forth in Section 3 apply only to You, may be acted upon only by You, and may not be assigned, sold or transferred to any third party. No warranties are granted other than as set forth in Section 3. Our warranty herein shall not apply to any matters arising from violation of Your commitments set forth in Section 4 of this Agreement.
  2. Your sole and exclusive remedy and Reason To Rent's sole and exclusive liability for a breach of Reason To Rent's limited warranty shall be, at Reason To Rent's option, Reason To Rent's use of its commercially reasonable efforts to replace the non-conforming Product in a timely manner or a refund of Your Rental Fee (excluding insurance and delivery charges).
  3. THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL (INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT) WITH RESPECT TO THE PRODUCTS, THE SERVICES RELATED THERETO OR THE USE OR RESULTS OF THE PRODUCTS OR SERVICES.

7. Limitation of Liability.

 

  1. No Indirect Damages. IN NO EVENT SHALL REASON TO RENT (OR ITS SUPPLIERS OR LICENSORS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, MULTIPLE OR OTHER INDIRECT DAMAGES, OR FOR LOSS OF PROFITS OR LOSS OF USE DAMAGES, ARISING OUT OF THE PRODUCTS OR SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF REASON TO RENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
  2. Limited Direct Damages. REASON TO RENT'S (AND ITS SUPPLIERS' AND LICENSORS') AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT, THE PRODUCTS AND/OR SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE APPLICABLE RENTAL FEES PAID BY YOU FOR THE APPLICABLE PRODUCT AND/OR SERVICE.
  3. Use of Results at Your Risk. YOU ASSUME SOLE AND EXCLUSIVE RESPONSIBILITY AND LIABILITY FOR ANY CLAIMS AGAINST YOU AND/OR DAMAGES ARISING FROM USE OF THE PRODUCTS DURING YOUR RENTAL PERIOD.

8. Miscellaneous.

 

This Agreement, (including the Website Terms and Conditions and the Privacy Policy referenced in this Agreement) constitute the entire agreement between You and Reason To Rent with respect to the subject matter hereof and is the final, complete, and exclusive statement of the terms of the Agreement, superseding all prior written and oral agreements, understandings and undertakings with respect to the subject matter hereof. Modifications may be made only by Reason To Rent. We reserve the right to terminate or amend this Agreement at any time for any or no reason, effective upon notice to You of such termination or amendment. The waiver of any term or condition or any breach thereof shall not affect any other term of condition of this Agreement. The Agreement shall be governed by and construed in accordance with the laws of the United Kingdom excluding its conflicts of laws principles. You shall not assign this Agreement without Reason To Rent's prior written consent. Termination of this Agreement will not relieve You of any payment obligations hereunder. Sections 1, 2, 3, 4, 5, 6 and 7 shall survive this termination of this Agreement according to their terms. If any provision of this Agreement shall be held illegal, unenforceable, or in conflict with any law of any authority having jurisdiction over this Agreement, the validity of the remaining portions or provisions hereof shall remain in full force and effect. Reason To Rent shall not be liable for failure to perform any of its obligations hereunder by reason that are beyond its reasonable control, including, without limitation, fire, earthquake, interruptions in supply, other natural disaster, war embargo, and/or riots or acts of terrorism.